Privacy Policy - SMS Help Center

1. Introduction

Your privacy is important to us. This document describes how we collect, use, store and protect your personal information when you use our SMS communication services. By interacting with our help center, you agree to the terms of this Privacy Policy. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third parties or affiliate company for marketing purposes.

2. Information Collected

When you use our SMS services, we may collect the following information: Personal data: Name, phone number, and other information provided directly by you. Usage data: Record of messages exchanged, time and frequency of interaction. Note: We do not request sensitive data via SMS, such as banking information or identity documents.

3. How We Use Your Information

The information collected is used to:

• Respond to your support requests or questions.

• Provide information about our services.

• Ensure the security and integrity of communications.

• Improve our services based on aggregated analysis (without individual identification).

4. Sharing of Information

We do not share your personal information with third parties, except:

• To comply with legal or regulatory obligations.

• When necessary to protect our rights or prevent fraud.

• With partners contracted to operate our SMS service, under confidentiality obligations.

5. Storage and Security

We adopt technical and organizational measures to protect your information against unauthorized access, loss or alteration.

• Your data is stored on secure systems with restricted access.

• Information is kept for the period necessary for the purposes described in this policy or as required by law.

6. Your Rights

You have the following rights in relation to your personal information:

• Access: Request a copy of the data we hold about you.

• Correction: Update or correct inaccurate information.

• Deletion: Request the deletion of your data, except where retention is required by law.

• Revocation of consent: Opt out of receiving SMS messages by sending the word “OPEN” in response to any message.

  To exercise these rights, please contact our team at Waterwaypoolserv@gmail.com.

7. Call to Action - How to Manage Your Interaction

• To continue receiving information, you do not need to take any additional action.

• To unsubscribe from receiving messages, send the word “OPEN”.

• If you have any questions, send “HELP” and our team will contact you as soon as possible.

8. Changes to the Privacy Policy

We may update this policy from time to time. Any changes will be communicated in advance.

9. Contact

If you have any questions about this policy or how we treat your information, please contact:

Email: Waterwaypoolserv@gmail.com

Telephone: +1 (972) 499-4653